Our report last March about Do Not Call Register compliance , or rather lack of compliance, elicited some favourable response from our readers. We suggested in that report that it is wise for call centres and telemarketers to check what systems they have in place to ensure that they comply with relevant privacy legislations. Last week, we noted that another company was penalised by the Australian Communications and Media Authority (ACMA) … [Read more...]
Telemarketing demands a new focus on compliance
By March 23, 2009 5 Comments
With call centres of Australian corporates continuing to be relocated to offshore jurisdictions especially in the current economic climate where cost-efficiency is king, the risk of non-compliance has become more pronounced. This was highlighted in recent months with telecommunications company Dodo Australia paying $147,400 in penalty following investigations by the Australian Communications and Media Authority (ACMA). The authority found that … [Read more...]
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